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Shipping Information

Returns Policy

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We dont accept returns for cutom orders (if not damaged).


Shipping destinations:

  • We ship both locally and worldwide.

Shipping times:

  • International orders take 3-4 weeks.
  • International shipping for neon signs take 7-15 days.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • All orders have free shipping.

Express shipping

  • Express shipping take 7-9 business days.

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